FAQ

5$ Flat Rate Shipping on all Domestic orders! International rates may vary. 
(Some orders require extra time to prepare/fulfill; be reassured that Fourth and Harper will contact you if there seems to be any unusual delays.)
    What's your Return/Refund/Exchange Policy?
    Please refer to our full return policy.
        
    How can I track my delivery?
    Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed Fourth and Harper is not responsible for lost or stolen packages.
        
    I’ve purchased the wrong size what can I do?
    We do accept returns and exchanges for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

    I have a discount code, how do I use it?
    Fourth and Harper babes must input all discount codes at the time of checkout. Our system does not allow us to manually adjust any costs on orders that have already been placed, and it does not allow us to apply a discount code to a previous order.

    Why was my order shipped "signature required"?
    If an order is over $200, Fourth and Harper may choose to ship the order with signature required, to protect your purchase.
      
    Can I change my shipping address after my order has been confirmed?
    Unfortunately, we are unable to redirect orders once your order is confirmed and has been shipped out.

    Why does my item look different than the photos online?
    Result of color or wear of item can be dependent on different things such as monitor resolution, camera settings, lighting and model wearing the item.

     

    My Lack Of Color Hat has lost its shape, what do I do?

    Please click here to find out how to re-shape your Lack Of Color Hat. 

    Can I amend and cancel my order?

    Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

    There is an item missing from my order?
    We apologize for sending you an incomplete order. Please contact contact@fourthandharper.com and we will assist you as soon as possible. 

    I’ve received a defective item, what should I do?
    We apologize if you had received a defective item from us. Please contact contact@fourthandharper.com with a snapshot of the product and packing slip/ invoice that was included with your order and we will assist you as soon as possible.  

    I’ve received an incorrect item, what should I do?
    We apologize for sending you the wrong item. Please contact contact@fourthandharper.com and we will assist you as soon as possible. 

    I have not received my parcel, what should I do?
    Kindly check the status of your parcel via “Track your order” to find out why it might have been delayed. Once tracking information has been distributed Fourth and Harper is not responsible for lost or stolen packages.